IMPORTANT NOTICE

 

Potential Canada Post mail service disruption  NEW

 

As negotiations continue between Canada Post and the Canadian Union of Postal Workers (CUPW), a Canada Post mail service disruption could start as early as Friday, May 23, 2025.

 

In the event of a Canada Post strike, mail service to and from the Claims Centre will be disrupted.

 

What You Can Do:

Set Up Direct Deposit: To avoid payment delays, we strongly recommend setting up direct deposit with the Claims Centre. This ensures payments are transferred directly to your bank account and are not impacted by postal service disruptions. Please note, however, that some claims may not be eligible for direct deposit.

 

Submit Forms or Documents: If you need to submit forms or documentation, we encourage you to send them by fax at (613) 569-1763 or email at info@hepc8690.ca to avoid any processing delay

 

For official updates on the potential disruption, please visit the Canada Post website.

 

For further inquires, you may contact the Administrator by email at info@hepc8690.ca or via the toll-free at 1-877-434-0944. Business hours are from 8:30 am to 4:30 pm, Eastern Time, Monday to Friday.

 

COURT-APPROVED PROTOCOL LIMITS CLAIMS FOR FAMILY MEMBERS ATTENDING HCV MEDICAL APPOINTMENTS – SEPT 2024

The Courts have recently approved a protocol that limits the claims for a family member attending a medical appointment with an HCV Infected Person.  The benefit will now only be payable for certain types and number of medical appointments based on the disease level of the HCV Infected Person. You may review the protocol and get more information here.

 

IMPLEMENTATION OF THE FOUR HCV SPECIAL DISTRIBUTION BENEFITS – August 2023

The Administrator will start to issue the retroactive payments for the 2019 Special Distribution Benefits in September 2023. Payments might not however be made where the Administrator does not have current contact information for the recipient or, in some cases, the name and contact information for an executor of the estate.

If you or someone in your family did not receive an expected payment in the timeframe indicated herein, please complete the Address Change Request Form on this website or contact the Administrator to ensure it has accurate contact information.

 

If you have contacted the Administrator and provided/confirmed your current contact information prior to August 31st, 2023, payment will be issued to you during the last 10 business days of September 2023.  If you contacted the Administrator on or after September 1st, 2023, payment will be issued to you within 4 – 6 weeks.

 

You may contact the Administrator by email at info@hepc8690.ca or via the toll-free at 1-877-434-0944. Business hours are from 8:30 am to 4:30 pm, Eastern Time, Monday to Friday.

TEMPORARY RELIEF FROM DEADLINES DURING THE COVID-19 PANDEMIC TO END – July 2023

 

The Court-approved Protocol permitting claimants to request an extension of time to take steps they were unable to complete after March 16, 2020 because they were adversely affected by the COVID-19 pandemic will cease to be in force and effect on and after August 1, 2023.

 

The Administrator may only consider a request for relief from deadlines under the Plans due to the COVID-19 pandemic if it receives the request before August 1, 2023.

 

The orders/judgment of the Courts rescinding the Protocol may be reviewed here: Ontario, British Columbia, Quebec